Add an exclusion rule for this port in your Windows Defender Firewall. Step 4: Preparing the Customer Module
Connection drops after a few minutes.
Driver installation fails on first run.
Windows 10, Windows 11, Windows Server 2016/2019/2022 (32-bit and 64-bit). Network: Stable TCP/IP connection.
A common pain point for technicians using Version 1.9.7 is that the Customer Module is Windows-only. If a customer only has a Linux computer, they cannot run the native Windows executable. However, an unofficial but elegant solution exists using a tool called . The technician runs VirtualHere Client (Windows), and the Linux customer runs a script to reverse-connect to the technician via port 7573. This effectively mimics the USB Redirector workflow, expanding your service reach to Linux-based clients.
Access to your router configuration is required to open the default communications port. 🚀 Step-by-Step Setup Guide
: The tool includes a free, portable "Customer Module" that customers can run without installation, simplifying the process for non-technical users. Setup and Installation Steps
