For wireless models, ensure the battery is above 50%. For wired models, use the original USB cable. Avoid using USB hubs or extension cords—connect directly to a motherboard USB 2.0 or 3.0 port.
The Hi-Pro 2 is a widely used that allows computers to program and configure hearing aids from manufacturers like Widex, Signia, and Starkey. To function correctly, it needs both hardware drivers and built-in firmware.
Once your firmware is updated, ensure long-term performance stability by configuring your operating system correctly. Navigate to Windows , locate your Hi-Pro 2 device, right-click to access Properties , and open the Power Management tab. Ensure that the option "Allow the computer to turn off this device to save power" is completely unchecked. This simple adjustment prevents Windows from putting the programmer to sleep during long, inactive fitting sessions.
Open Windows Device Manager , expand the Ports (COM & LPT) or Universal Serial Bus controllers section, and locate the Hi-Pro entry. Right-click it, select Properties , and navigate to Advanced Settings. Manually reassign the device to a lower COM port number (ideally between COM 1 and COM 4), as some legacy fitting software packages cannot scan higher port ranges. "Firmware Flash Failed" Mid-Process hi pro 2 firmware update
You may need to download the update file onto a USB drive or SD card and insert it into the device.
The configuration software should automatically detect the connected Hi-Pro 2. Once detected, a message like "Hi-Pro 2 was found!" will likely appear in the tool's interface.
Keeping the device's firmware up to date is crucial for: For wireless models, ensure the battery is above 50%
Optimizes the high-speed USB communication protocol between your PC and the digital signal processor (DSP) inside modern hearing aids.
Connect the Hi-Pro 2 directly to a USB 2.0 or USB 3.0 port on your computer.
Once the progress bar reaches 100%, the utility will usually ask you to restart the Hi Pro 2. Unplug the USB cable, wait five seconds, and plug it back in. The utility should now reflect the updated version number. Troubleshooting Common Issues The Hi-Pro 2 is a widely used that
Unlike consumer electronics where updates often add new features, Hi-Pro 2 firmware updates are primarily functional. They ensure the hardware interface can correctly "handshake" with new hearing aid architectures.
First, ensure Bluetooth is enabled on your phone and that the watch is not currently connected to any other device. Restart both your phone and the watch. Open the HiWatchPro app and manually search for devices.
Updating the firmware ensures compatibility with the latest hearing aids and maintains high-speed communication between your fitting software and the instruments. Firmware Update Process Updates for the
Confirm that the device status shows as "Ready" and displays the updated version number. Troubleshooting Common Update Failures
Reconnect the Hi-Pro 2 to a USB port when the installer prompts you, or after the installation completes. Step 3: Run the Hi-Pro 2 Configuration Tool