Agc | Vicidial.php

agc/vicidial.php is the core Agent Screen for the VICIdial open-source contact center suite. It is a complex PHP script that uses AJAX to communicate with the server in real-time, allowing agents to handle calls, view lead data, and manage dispositions without refreshing the page. 1. Preparation & Pre-requisites Before an agent can successfully use vicidial.php , several backend configurations must be in place: Database Setup : Ensure your vicidial_users table has active entries and that the table contains correct login_user login_pass Campaign Configuration

Disable agent-to-agent chat or real-time internal rankings if your hardware experiences high CPU load.

I can provide tailored configurations or troubleshooting steps for your exact setup.

In the world of open-source call center software, Vicidial stands as the undisputed heavyweight. At the absolute core of the agent experience sits a single, critical file: agc/vicidial.php . agc vicidial.php

Do you need to via the agent interface?

When an agent navigates to https://your-server-ip/agc/vicidial.php , they initiate a multi-step verification sequence:

| Setting | Recommended Value | |---------|------------------| | Max execution time | 2 seconds | | DB connection timeout | 1 second | | Cache AGC responses | 60 seconds (using memcached) | | AGI concurrency | Use fastagi instead of standard AGI | agc/vicidial

If the interface loads but hangs indefinitely before showing the login fields, JavaScript or network firewalls are usually blocking the assets.

To solve this, the directory was born. This was a special folder where scripts lived that could run instantly when the phone system triggered them.

Once logged in, JavaScript inside the browser runs a continuous AJAX polling loop (usually sending requests to vdc_db_query.php ) every 1 to 2 seconds. At the absolute core of the agent experience

Navigate to Lists -> Form Wizard to add text boxes, dropdowns, and scripts directly into the agent viewport.

Vicidial compares the local time on the agent's computer clock with the time on the database server. If they differ by more than a few seconds, the AJAX polling sync breaks. Ensure the server runs a Network Time Protocol daemon ( ntpd or chronyd ) and check that the agent's computer is set to automatically sync its time with internet time servers. 3. "No inbound group selected" or "No campaign selected"